Endpoint

End-User Experience
A hands on approach to the Digital Employee Experience

Why EDGE?
In 2017, EDGE decided to develop a specialized practice that focuses on helping companies address the growing concern of understanding and improving their employee's use of company-provided IT services, which the industry now refers to as Digital Employee Experience (DEX).
EDGE has worked with companies in the Healthcare, Entertainment, Finance, Insurance and Manufacturing industries to help them reduce employee downtime, reduce support cost, reduce hardware/software cost, reduce employee turnover, improve employee/IT relationships, and move their IT support from a reactive model to proactive and automated model. We can bring these same benefits to your company.
Our Nexthink Solution

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The Nexthink Experience SaaS platform helps IT ensure that employees have the most efficient IT services required to perform their jobs.
Nexthink Experience proactively identifies issues and solutions, automates responses, and obtains employee's feedback, which all help to continuously improve employees’ IT working environment.
EDGE Solutions & Consulting is a preferred Nexthink partner with deep expertise with the entire Nexthink Experience SaaS platform. We implement powerful Nexthink Experience solutions to give our clients the end-user visibility and control required to improve their employees’ IT experiences.

Real-time Analytics & Insights

Benchmarking and Proactive Improvement

The EDGE Solution
Our services include the following to help companies improve their employees’ DEX.
Consultation
Use Case Workshops
Product Guidance
Product POC reviews
Software solution implementation
Software solution training
Development of software tooling
Value tracking results
Customer Testimonial


Before it was like we were using rocks and sticks for troubleshooting and with Nexthink it was like EDGE brought us a rivet gun for troubleshooting and improving our employees’ DEX.
Principal Engineer - Client Services
Large Entertainment Company
Industries

Health Care

Hospitality/Entertainment

Energy/Utilities

Financial Services

Telecommunications

Insurance

Retail

Technology